Your appointments are very important to us, they are reserved especially for you. I understand that sometimes adjustments are necessary; therefore, I respectfully request at least 48 hours notice for cancellations. This can be done by phone on 0161 626 8122 (please leave a voicemail if we are busy), through MANAGE BOOKINGS on your email or on the Tranquil Beauty APP.
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time and clients on our waiting list miss the opportunity to receive services. Appointments are confirmed 48 hours in advance by text or email. Since the services are reserved for you personally, a cancellation fee will apply:
Less than 24 hour notice will result in a charge equal to 50% of the booked service amount.
‘No Shows’ will be charged 100% of the booked service amount.
‘Late arrivals’, If you are late to your appointment your service may be altered to accommodate the time left in your appointment. If we can not do this you will be asked to rearrange your appointment. In BOTH cases you will be charged for the appointment you had booked.
If any of the above apply to your cancelled appointment, the payment will be added on to your next appointment.
As we are a service industry we do not offer a refund, however on the rare occasion you are not 100% satisfied with your nail or beauty service we will happily rectify this for free. If notified within 48 hours. You must provide pictures, make contact and not attempt to alter or fix the problem yourself within this time.