Salon Policies

Welcome to Tranquil Beauty Lounge and thank you for choosing us to do your treatment. Please read through our Salon Policies before booking an appointment.

Booking Process

Before booking an appointment a non-refundable booking fee of 50% is required. This will be deducted from your final bill on the day of the treatment. The best way to book an appointment with us is via our online booking system, please fill out as much information as possible.

A confirmation email (please check you junk) will be sent out, please check all relevant information is correct. 

Cancellation Policy

Your appointments are very important to us, they are reserved especially for you. I understand that sometimes adjustments are necessary; therefore, I respectfully request at least 48 hours notice for cancellations. This can be done by phone on 0161 626 8122 (please leave a voicemail if we are busy), or via your online account.

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time and clients on our waiting list miss the opportunity to receive services. Appointments are confirmed 48 hours in advance by text or email. If you fail to let us know in less than 24hrs notice you will lose the 50% booking fee. If you are booking with a voucher and cancel within the 24hrs notice we will take 20% off the voucher to cover the booking fee.

Late Arrivals

Please arrive on time for your appointment. If you are late to your appointment your service may be altered to accommodate the time left in your appointment. If we can not do this you will be asked to rearrange your appointment. In BOTH cases you will be charged for the appointment you had booked.

If you are late more than two occasions then your next appointment you will be required to pay for the treatment in full. If lateness persists after you have booked another treatment you will lose the full payment of the treatment you have purchased

No Shows

Should you not show for your appointment we reserve the rights to charge you for the full appointment at your next service with us.

Refund Policy

As we are a service industry we do not offer a refund, however on the rare occasion you are not 100% satisfied with your nail or beauty service we will happily rectify this for free. If notified within 48 hours. You must provide pictures, make contact and not attempt to alter or fix the problem yourself within this time.

Consultation Process

If you are new to us we will email you a record card (or a few different record cards, depending how many treatments you have booked) please fill this in when you receive it, again with as much information as possible so we have time to read the record card before your appointment.  If we need to do a face to face consultation that can be arranged at the salon.

Age Restrictions for Treatments

We can not do treatments on anyone under the age of 16. (this is due to insurance purposes). 16-18 year olds will require parental consent before any treatment can be carried out.

Children on the Premises

Unfortunately due to insurance children are not able to attend appointments with their parents or guardians, or to be left in reception area unattended while other clients are having treatments.

Right to Refuse Service

We reserve the right to refuse service if I do not feel that it is suitable or appropriate to treat you. I will refuse treatment under the following circumstances (included, but not limited to):

* If you are under the influence of alcohol or drugs.

* If you are under 18 years of age, or you are unable to produce ID to prove your age.

* Any aggressive behaviour or rudeness will not be accepted.

* If you have a contraindication or health condition that means you are unsuitable for treatments.

* If there have been multiple cancellations or any payment issues previously.

* If I believe or discover any dishonest practice is or has taken place, such as someone who has attempted to obtain professional services without paying or has used social media in an abusive and damaging way.

Patch test

Any treatment that requires a patch test will not take place until it has been done. If you have had the same treatment at another salon before then we still need to the patch test for our records (and insurance) Patch tests need to be done at least 48hrs before the treatment. If a reaction occurs please inform us straight away as the appointment will need to be cancelled.

Mobile Phones

We politely ask you to turn off your mobile phones when you arrive for your appointment.

Gift Vouchers

You need to present the gift certificate or discount voucher at the time of booking and Tranquil has the right to reject any booking if the voucher is not presented. Vouchers cannot be redeemed for cash, sold or transferred. Please check expiry date on prepaid treatments or vouchers

Complaints procedure

As we go through a full consultation process both before and during your treatment, I am confident that you will love your results. However, if you are not happy with your treatment then please notify me in the following way:

Please telephone me in the first instance to discuss your concerns on 0161 626 8122.  If we are not able to resolve your concerns over the telephone, then please put your concerns in writing to Carol at info@tranquilbeautylounge.co.uk.

Please allow 2 working days for a response (Tuesday to Saturday working days, excluding bank holidays and annual leave).

Personal information

You agree to keep your personal record held by the salon updated with your full contact details – which will enable us to contact you in the event of any change relating to your appointments. Where possible, please provide both land line and mobile telephone numbers and email address.

If you are unsure about anything or have any questions please call me on 0161 626 8122.

Thank you for reading our Salon Policies and for your understanding, we look forward to seeing you.

Carol x